Contact Details

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 Email:          Skype: tech.extension 

Product Page: Sugarcrm Asterisk  Integration

Supported CRM Version

SugarCRM Community Edition (CE) , SugarCRM Pro, SugarCRM Corporate, SugarCRM Ultimate, SugarCRM On Demand,  SugarCRM Open Cloud (European On Demand)

SugarCRM Versions:

6.1.x    6.4.x    6.5.x    6.6.x    6.7.x  7.x  8.x  9.x

Supported IP PBX / Call Center Server

Asterisk,  Elastix,  FreePBX, PBX in a Flash, Vicidial, Asterisknow, Yeastar PBX, Xorcom, Asterisk pbx, Fonality, Trixbox , Other Asterisk Based Telephonic Server


  • JRE 1.7 or higher version should be installed on PBX  Server.
  • Require CDR Event should be enable for Asterisk Server.
  • Require port 9999  and  5038  should be enable for  Asterisk Server.
  • Supports Asterisk, Elastix, FreePBX, vicidial, PBX in a Flash, asterisknow, xorcom, asterisk pbx, fonality, trixbox or Asterisk Based Telephonic Server.
  • Support Soft phone or Sip based hard Phone.
  • There should be connectivity between CRM and Asterisk server.
  • Please make back up of data of crm and asterisk and also crm folder before Installation.

Installation Steps

Create Account On Our Portal


Log In after Creating account


Add License


Generate License


Download module SugarCRM Version 6.X SugarCRM Version 6.X Download

Download SuiteCRM module SuiteCRM Download

NOTE : For SugarCRM Version 7.X and 8.x Admin need to create fields Manually From studio

User module

Data Type:TextField




Call Module

Data Type:TextField

Field Name:call_source_c

Data Type:TextField

Field Name:call_duration_minute_c

Data Type:TextField

Field Name:call_entrysource_c

Data Type:URL

Field Name:record_c

Data Type:TextField

Field Name:call_destination_c



1. How to Install Using Module Loader

After receiving the file that you would like to install, you must first upload it to your Sugar instance. To upload a file, follow the following steps:

Step 1: Go to Admin Panel


Step 2: Navigate to Admin > Module Loader


Step 3: Click the "Choose File" button in the Module Upload panel to open a file selection window from your browser.


Step 4: Select the file from your local computer.

Step 5: After you select your file, click the "Upload" button to complete the process


Step 6: After it has been uploaded, the package will show in the Uploaded Packages panel


Step 7: You will be brought to the installation screen to confirm that the packages should be installed, and to read and accept any license or read me documentation as needed. Click "Commit" when ready to run the installation.


Step 8: The next page will show a progress bar and a completion notice. If there are any errors, they will be displayed with a verbose explanation of what went wrong. If not, click "Display Log" to show what happened during the installation process.

Step 9: Click Back to Module Loader when complete to return to Module Loader. If you do not need to install any further packages, you can navigate to any other section of Sugar as need be.

2. Admin User Configuration

Download File For SugarCRM 7 and Above Version


Download File For SugarCRM 6.X, SugarCRM CE and SuiteCRM All Version


Upload on public web folder on server and extract it ( Example : /var/www/html/techextension So web URL Like ) than follow the steps

After Successfully Activation of Module, you need to Admin User setting Module. Following steps describe Admin User Configuration process.

Step 1: Go to http://IP/techextension/AsteriskSupport/

Step 2 :Fill sign up form with login name and desire password

Step 3 Login in ( http://IP/techextension/AsteriskSupport/)

Step 4 Do Configuration

Step 5 Enter Your Asterisk Server Details By Step By Steps


Asterisk IP (

UserName : Asterisk server Admin Manager User Name

Password : Asterisk server Admin Manager Password

Internal Channel: SIP

External Channel: DAHDI

You will find Asterisk server Admin Manager User Name and password from /etc/asterisk/manager.conf


Make sure that your CRM server IP have access to your asterisk pbx server AMI. Check permit and deny setting in manager.conf

After changes in file Restart Asterisk PBX. ( command : /etc/init.d/asterisk restart )

Steps 6 Please Save the Configuration and create Following Panel


Now Access server using Putty or other ssh client and Go to techextension Folder .

(cd /techextension/AsteriskSupport/ )

Edit This File AsteriskProperties.xml

< url>http://techextensionurl|< /url>

Here http://techextensionurl is same as your add-on URL If you have URL like than URL should be

Note : Do not remove | from ends its is used for our purpose.


Now Check Once again all setting .


Now Open configuration.php .

Enter same IP of Asterisk ( $asteriskip) entered in AsteriskProperties.xml

Enter same IP of Server ($serverip) which is techextension folder server IP


Now Open crmconfig.php .

Enter ( $crmurl, $username, $password) .

Here $crmurl is CRM URL

Here $username is admin Username of CRM

Here $password is admin password


Now Run This Command in putty .

java -jar AsteriskSupport.jar


If you get Following message. Check AMI ( Asterisk Manger interface ) User name and Password set on previous above steps


If you get Following message. It is Successfully Integrated


Download Voip File


Extract file

Now Run This Command in putty .


It will Give you path


Put It in to voip file


Upload voip file in to /etc/init.d/

Give voip file permission to 755

Run This Command if you have CentOS ( chkconfig voip on && chkconfig --list )

Run This Command if you have Debain OS ( update-rc.d voip defaults )

Techextension add-on command

check status: ( service voip status )

Restart : ( service voip restart )

stop: ( service voip stop )

Start : ( service voip start )

3. End User CRM Configuration

After Successfully Admin User Configuration of Module, you need to End User setting Module. Following steps describe End User Configuration process.

Step 1 : Go to User Panel

Step 2 : Fill appropriate Details as shown here

sugarcrm Asterisk Integration Add-on User Configuration.


Step: 3 Save the User profile

5. End User Chrome Extension Configuration

Go to chrome web store

Download Extension 

Configure Chrome Extension


Click on Phone Icon It will open following Set up window .


Fill Informatin and Click on Set-up. It will open following window.


User need to fill following details and save configuration. .