TechExtension

Prerequisite : 

• OpenJDK 1.8 version should be installed on AsterCTI  Server.
• CDR_Event Should Be enable in Asterisk server.
• Require port 9898,5656 and 7979 should be enable for AsterCTI  Server and port 5038 for Asterisk Server.
• Support Soft phone or Sip based Hard Phone.
• There should be connectivity between AsterCTI and Asterisk server.
• Please make back up of data of  asterisk server.

• Linux: This version works under any Linux flavor (i386, x86_64).

• Asterisk: versions  1.6, 1.8, 10, 11 , 12 ,13,14,,15 and above with the manager interface enabled.

• It also works on mobile platforms like IOS / Android.

• Any modern browser with Javascript enabled. Internet Explorer 8 & up. Firefox 3. Safari. Opera. Chrome.

Required packages on AsterCTI Server : 

Java (1.8 ) , PHP (5.6 or more ), MySQL, Web server (Apache etc.)

Install Below Dependencies On AsterCTI Server :

yum -y install php-gd php-imap php-ldap php-odbc php-mysqlnd php-mbstring php-pear php-xml php-xmlrpc php-soap curl curl-devel perl-libwww-perl ImageMagick libxml2 libxml2-devel xml-rpc

Enable CDR On Asterisk (Important For Call Logs):

a) Go to /etc/asterisk/ on AsteriskPBX Server and find cdr_manager.conf, Open it and Change Value of enabled From no to yes as below :

; Asterisk Call Management CDR

;

[general]

enabled = yes

[mappings]

recordingfile=>recordingfile

b) Restart AsteriskPBX by following Command : 

sudo /etc/init.d/asterisk restart 

c) Check Cdr_manager is loaded successfully or not :
Goto Asterisk CLI by : asterisk -vr
Then,
cdr show status

You should see something like this:

pbx*CLI> cdr show status

Call Detail Record (CDR) settings

----------------------------------

Logging: Enabled

Mode: Simple

Log unanswered calls: No

Log congestion: No

* Registered Backends

 -------------------

    cdr_manager

    Adaptive ODBC

AsterCTI Installation and Configuration :

STEP : 1 : Create Account On AsterCTI Website to Validate your Free/Paid Account.
 Click Here to Create Account or Goto : https://astercti.techextension.com/web/signup

STEP 2 : Download AsterCTI For Single Tenant : Click Here to Download and Extract it On Web Server Directory. (For Example : /var/www/html/)
OR you can direct download by : wget http://astercti.techextension.com:81/download/AsterCTI.zip

Once you extract AsterCTI.zip file you will get 2 things.
a) techextension folder, Dont rename folder in any case.
b) techextension.sql

STEP 3 : Create Database, Mysql User( techextension ) and Password (techextension)For AsterCTI.
a) Login to MySql Interface :

b) Create Database "techextension" in Database By Following Command :

c) Create MySql User "techextension" with Password "techextension"

d) Grant All Preivillage to "techextension" user to Database "techextension" :

e) In Putty go to : Apache folder (ex : cd /var/www/html/) and use below command
 Import techextension.sql (From STEP 2) into "techextension" database.

f) Disable SQL-MODE :
Open my.cnf or my.ini file (/etc/my.cnf or /etc/mysql/my.cnf) and blank sql-mode line.

and then login in mysql with root user with below command in terminal : 

enter the password of root user of mysql and then execute below query : 

g) Restart Apache server (service httpd restart)

STEP 4 : Create and Grant Permission to AMI user On AsteriskPBX : 
a) Open manager.conf file present on Asterisk Server (/etc/asterisk).
b) Create One AMI user For AsterCTI as mentioned below :

[astercti]

secret = password_of_your_choice

;deny=0.0.0.0/0.0.0.0

;permit=127.0.0.1/255.255.255.0

read = system,call,log,verbose,command,agent,user,config,command,dtmf,reporting,cdr,dialplan,originate,message

write = system,call,log,verbose,command,agent,user,config,command,dtmf,reporting,cdr,dialplan,originate,message

writetimeout = 5000

Image Presentation : 

c) Reload Asterisk Server By Command : `sudo /etc/init.d/asterisk restart`

STEP 5 : Open AsterCTI in Browser and Create Admin User : 
a) let say your web server have ip : http://192.168.1.52, Open AsterCTI by : http://192.168.1.52/techextension
b) Create Admin Account On AsterCTI by filling below form. Please use same email used in STEP 1.

After Successfully registration, You(Admin) will redirect to License Page As Below :

STEP 6 : Run AsterCTI Service in Background : 
a) Download ASTERCTI VOIP File. Click Here
b) Extract ZIP file and upload voip file on AsterCTI Server in /etc/init.d/  and Set Permission to 755(`chmod 755 voip`).
c) Goto : techextension/TechExtension_Service/services in terminal and enter `pwd` command. It will Give you path ( /var/www/html/techextension/TechExtension_Service/services)

d) copy above path and paste it into voip file as below :

d) Give voip file permission to 755

e) Run This Command if you have Cent OS ( chkconfig voip on && chkconfig --list )

    Run This Command if you have Debain OS ( update-rc.d voip defaults )
f) Run AsterCTI Service By Command : service voip restart, it will validate your license.
g) Few Important Command for AsterCTI Service :
i. To Know Status : service voip status
ii. To Stop Service : service voip stop 

STEP 7 : Add and Configure AMI User In AsterCTI.
a) Stop Voip Service Before Adding Asterisk AMI. As Mentioned in STEP 6.g.ii. (Command : service voip stop)
b) Open Create Asterisk Configuration page From Asterisk Configuration seen in left panel of AsterCTI. Insert AMI Details Created in STEP 4.b.

c) Restart AsterCTI Service : service voip restart.
d) Install AsterCTI Chrome Plugin For Click to Call and other useful Features.(Click Here to Download)

STEP 8 : Select Your Asterisk server in Profile.
Goto Admin Profile and select AsteriskIP, Channel and Context to start Asterisk Connection to AsterCTI.

NOTE :

Admin Log in URL :http://x.x.x.x/techextension/te-admin/login.php

Normal User Log in URL : http://x.x.x.x/techextension/login.php
Location of AsterCTI Log file : techextension/TechExtension_Service/logs/astercti.log

For CRM Configuration with AsterCTI, Please follow AsterCTI CRM Guide.

Installation And Configuration Of AsterCTI is Successfully Completed.