Prerequisite : 

  • OpenJDK 1.8 version should be installed on AsterCTI  Server.
  • cdr_manager.so module loaded in Asterisk and enabled as yes.
  • Require port 9898,5656 and 7979 should be enable for AsterCTI  Server and port 5038 for Asterisk Server.
  • Support Soft phone or Sip based Hard Phone.
  • There should be connectivity between AsterCTI and Asterisk server.
  • Please make Backup of Server before installation.

  • Linux: This version works under any Linux flavour (i386, x86_64).

  • Asterisk: versions  1.6, 1.8, 10, 11 , 12 ,13,14,,15 and above with the manager interface enabled.

  • It also works on mobile platforms like IOS / Android.

  • Any modern browser with Javascript enabled. Internet Explorer 8 & up. Firefox 3. Safari. Opera. Chrome.


Required packages on AsterCTI Server : 

Java (1.8 ) , PHP (5.6 to 8), MySQL, Web server (Apache etc.)

To install JDK 1.8 on Centos 8 or 9 use below code: 
sudo dnf install java-1.8.0-openjdk -y


Disabled Strict SQL mode (COPULSORY) :

  1. To check whether strict mode is enabled or not run the below sql:

  2. LOGIN TO MYSQL -
MYSQL -uroot -p
SHOW VARIABLES LIKE 'sql_mode';
  3. If one of the value is STRICT_TRANS_TABLES, then strict mode is enabled, else not. In my case it gave : 
    +--------------+------------------------------------------+ 
|Variable_name |Value                                     |
+--------------+------------------------------------------+
|sql_mode      |STRICT_TRANS_TABLES,NO_ENGINE_SUBSTITUTION|
+--------------+------------------------------------------+
  4. To disable strict mode goto directory:

    cd /etc/my.cnf.d/
    open file :  mysql-clients.cnf using any editor
    Add below code at bottom of the file as shown in below image and save it :
    [mysqld]
sql_mode=""



    And now restart Apache server and Mariadb Server using below code:
    service httpd restart
service mariadb restart
  5. Check once again Sql Mode status using step 2.
    it should look like this else AsterCTI won't work:



Install Below Dependencies On AsterCTI Server :

yum -y install php-gd php-imap php-ldap php-odbc php-mysqlnd php-mbstring php-pear php-xml php-xmlrpc php-soap curl curl-devel perl-libwww-perl ImageMagick libxml2 libxml2-devel xml-rpc

Enable CDR On Asterisk (Important For Call Logs):

a) Go to /etc/asterisk/ on AsteriskPBX Server and find cdr_manager.conf, Open it and Change Value of enabled From no to yes as below:

; Asterisk Call Management CDR

;

[general]

enabled = yes

[mappings]

recordingfile=>recordingfile

b) Restart AsteriskPBX by following Command : 

sudo /etc/init.d/asterisk restart 


c) Check Cdr_manager is loaded successfully or not :
Goto Asterisk CLI by : asterisk -vr
Then,
cdr show status

You should see something like this:

pbx*CLI> cdr show status

Call Detail Record (CDR) settings

----------------------------------

Logging: Enabled

Mode: Simple

Log unanswered calls: No

Log congestion: No

* Registered Backends

 -------------------

    cdr_manager

    Adaptive ODBC



AsterCTI Installation and Configuration :

STEP : 1 : Create Account On AsterCTI Website to Validate your Free/Paid Account.
 Click Here to Create Account or Goto : https://astercti.techextension.com/web/signup

 


STEP 2 : Download AsterCTI For Centos 9 and 10  For Single Tenant : Click Here to Download and Extract it On Web Server Directory. (For Example : /var/www/html/)
OR you can direct download by : wget http://astercti.techextension.com:81/download/AsterCTI_stream.zip

Once you extract AsterCTI_stream.zip file you will get 2 things.
a) techextension folder, Don't rename folder in any case.
b) techextension.sql

STEP 3 : Create Database, Mysql User( techextension ) and Password (techextension)For AsterCTI.
a) Login to MySql Interface :

mysql -uroot -p


b) Create Database "techextension" in Database By Following Command :

CREATE DATABASE techextension;


c) Create MySql User "techextension" with Password "techextension"

CREATE USER 'techextension'@'localhost' IDENTIFIED BY 'techextension';


d) Grant All Preivillage to "techextension" user to Database "techextension" :

GRANT ALL PRIVILEGES ON techextension.* TO 'techextension'@'localhost';


e) In Putty go to : Apache folder (ex : cd /var/www/html/) and use below command
 Import techextension.sql (From STEP 2) into "techextension" database.

mysql -utechextension -ptechextension techextension < techextension.sql



STEP 4 : Create and Grant Permission to AMI user On AsteriskPBX : 
a) Open manager.conf file present on Asterisk Server (/etc/asterisk).
b) Create One AMI user For AsterCTI as mentioned below :

[astercti]

secret = password_of_your_choice

;deny=0.0.0.0/0.0.0.0

;permit=127.0.0.1/255.255.255.0

read = system,call,log,verbose,command,agent,user,config,command,dtmf,reporting,cdr,dialplan,originate,message

write = system,call,log,verbose,command,agent,user,config,command,dtmf,reporting,cdr,dialplan,originate,message

writetimeout = 5000

Image Presentation : 



c) Reload Asterisk Server By Command : `sudo /etc/init.d/asterisk restart`


STEP 5 : Open AsterCTI in Browser and Create Admin User : 
a) let say your web server have ip : http://192.168.1.52, Open AsterCTI by : http://192.168.1.52/techextension
b) Create Admin Account On AsterCTI by filling below form. Please use same email used in STEP 1.


After Successfully registration, You(Admin) will redirect to License Page As Below :
License Page


STEP 6 : Run AsterCTI Service in Background : 
a) Find out voip.service files at location - techextension/TechExtension_Service/services
b) Move voip.service file into /etc/systemd/system
c) voip.sh file should be in techextension/TechExtension_Service/services (Don't change location)
c) Goto : techextension/TechExtension_Service/services in terminal and enter `pwd` command. It will Give you path ( /var/www/html/techextension/TechExtension_Service/services)


d) copy above path and paste it into voip.service and voip.sh file as below screenshot respectively :



e) Run this Command - systemctl daemon-reload

f) Run this command -  systemctl enable voip.service
f) Run AsterCTI Service By Command : service voip restart, it will validate your license.
g) Few Important Command for AsterCTI Service :
i. To Know Status : service voip status
ii. To Stop Service : service voip stop 


STEP 7 : Add and Configure AMI User In AsterCTI.
a) Stop Voip Service Before Adding Asterisk AMI. As Mentioned in STEP 6.g.ii. (Command : service voip stop)
b) Open Create Asterisk Configuration page From Asterisk Configuration seen in left panel of AsterCTI. Insert AMI Details Created in STEP 4.b.


c) Restart AsterCTI Service : service voip restart.
d) Install AsterCTI Chrome Plugin For Click to Call and other useful Features.(Click Here to Download)

STEP 8 : Select Your Asterisk server in Profile.
Goto Admin Profile and select AsteriskIP, Channel and Context to start Asterisk Connection to AsterCTI.


NOTE :

Admin Log in URL :http://x.x.x.x/techextension/te-admin/login.php

Normal User Log in URL : http://x.x.x.x/techextension/login.php
Location of AsterCTI Log file : techextension/TechExtension_Service/logs/astercti.log


For CRM Configuration with AsterCTI, Please follow AsterCTI CRM Guide.



Installation And Configuration Of AsterCTI is Successfully Completed.