This option allows creating an outgoing campaign where a set of calls are generated automatically from a list of phone numbers and assigned to the agents.
You can Activate, Deactivate and Delete a campaign by selecting it from the list and using the buttons located in the filter section. To Edit a campaign click on the blue link Edit at the right of the campaign from the list. You can also download a report of the calls in a CSV file that contains the status of the calls and the data collected in the forms.
To create a new campaign, click on the blue link "Create new campaign" located in the section where the filters are. The parameters requires to create a new campaign are very important to determine how a call is going to be made. Below a brief description of the required parameters:
|Name||Name of the campaign|
Start: Date on which the campaign starts.
End: Date on which the campaign ends. After this date, no more calls will be made although there are pending phone numbers.
|Schedule per Day||The range of time per day which the campaign will last.|
|Form||Select the forms to be used in the campaign to collect data. To create a new form click on "Manage Forms" or go to Forms module.|
|External URLs||Select an URL to load an external aplication in the Agent Console. If you haven't created one you can do it by clicking on "Manage External URLs".|
|Trunk||Select the trunk from where the calls are going out.|
|Max. used channels||It limits the maximum number of simultaneous calls for this campaign.|
|Context||The name of the context to use for the campaign. The value by default is from-internal.|
|Queue||This is the queue assigned to the campaign. The agents who will take the ingoing calls are configured in this queue. To activate a queue click on "Manage Queue". Notice that a queue must exists before it can be activated for the call center.|
|Retries||Number of times that a call is made if it was unsuccessful.|
|Call File||Select a file in format .csv which contains the phone numbers that will be called by the campaign. You can add more data in this file as Name and Last Name.|
|Call File Encoding||This is the type of encoding of the file. Leave this field with the value by default.|
|Script||This is the message that guides the agents when they are attending a call. It could contain a greeting or special words that an agent has to say during the call.|