This option allows creating an outgoing campaign where a set of calls are generated automatically from a list of phone numbers and assigned to the agents.

Figure 1

You can Activate, Deactivate and Delete a campaign by selecting it from the list and using the buttons located in the filter section. To Edit a campaign click on the blue link Edit at the right of the campaign from the list. You can also download a report of the calls in a CSV file that contains the status of the calls and the data collected in the forms.

New Campaign

To create a new campaign, click on the blue link "Create new campaign" located in the section where the filters are. The parameters requires to create a new campaign are very important to determine how a call is going to be made. Below a brief description of the required parameters:

Field Description
Name Name of the campaign
Range date Start: Date on which the campaign starts.
End: Date on which the campaign ends. After this date, no more calls will be made although there are pending phone numbers.
Schedule per Day The range of time per day which the campaign will last.
Form Select the forms to be used in the campaign to collect data. To create a new form click on "Manage Forms" or go to Forms module.
External URLs Select an URL to load an external aplication in the Agent Console. If you haven't created one you can do it by clicking on "Manage External URLs".
Trunk Select the trunk from where the calls are going out.
Max. used channels It limits the maximum number of simultaneous calls for this campaign.
Context The name of the context to use for the campaign. The value by default is from-internal.
Queue This is the queue assigned to the campaign. The agents who will take the ingoing calls are configured in this queue. To activate a queue click on "Manage Queue". Notice that a queue must exists before it can be activated for the call center.
Retries Number of times that a call is made if it was unsuccessful.
Call File Select a file in format .csv which contains the phone numbers that will be called by the campaign. You can add more data in this file as Name and Last Name.
Call File Encoding This is the type of encoding of the file. Leave this field with the value by default.
Script This is the message that guides the agents when they are attending a call. It could contain a greeting or special words that an agent has to say during the call.

Figure 2