This option lets us add and configure the external URLs that are requested when we create a new campaign. With an External URL the agent can access to other applications during the campaign.
To create a new URL click on the blue link "New URL" located in the section where the filters are. Fill out the required parameters. Below is a brief description of them:
|URL Template||The link for the execution of the external application.|
|URL Description||Write a description of the external URL. This information will appear as a reference during the creation of a new campaign.|
|Open URL in||
New window: The URL will execute in a new window
Embedded frame: The URL will execute in the agent console like one more tab.
Once you have configured the External URL, click on "Save" button.