Reports
PBX Reports
This option shows the amount of the time that an agent has not been making or receiving calls because of the break times. This time is calculated for a sing...
Thu, 5 Jan, 2017 at 4:52 PM
This option shows detailed information about all the incoming and outgoing calls of the call center with the agent, duration, queue, status, etc. You can us...
Thu, 5 Jan, 2017 at 4:54 PM
This option shows the amount of accomplished incoming and outgoing calls. They are arranged by hours (24 hours) and queues so you can see the total of calls...
Thu, 5 Jan, 2017 at 4:56 PM
This option shows detailed information about the calls made or received by an agent. You can see the type of call (inbound or outbound), the queues, the num...
Thu, 5 Jan, 2017 at 4:57 PM
This option shows the number of calls classified by queues and a range of hold time for both inbound and outbound call depending on how the filter is set. I...
Thu, 5 Jan, 2017 at 4:59 PM
This option shows information about the time that the agents have been active in the agent console since they logged in until they logged out. This report m...
Thu, 5 Jan, 2017 at 5:01 PM
This option shows information about the number of received calls, the hold time, the number of successful and abandoned calls classified by queue. Use the f...
Thu, 5 Jan, 2017 at 5:03 PM
This option shows graphically information about the inbound and outbound calls per hour classified by queue. Here you can see the number of calls in each ho...
Thu, 5 Jan, 2017 at 5:05 PM
This option shows information about the activity of an agent in a queue. You can see details about the connection data, incoming calls, breaks and other inf...
Thu, 5 Jan, 2017 at 5:06 PM
This option shows in real time the status of the agents in the call center. You can see if the agent is in a call, taking a break, or inactive as well as th...
Thu, 5 Jan, 2017 at 5:10 PM